The department is conducting analysis to work out how many callers fit into that category. The government also plans to contract an extra staff to Centrelink to help meet the demand on the phone system.
But the union said that would not be enough to deal with the problem, given concurrent cuts at the agency, which it said would cause the loss of 1, jobs. Newman said demand on the system would continue to increase as the automated debt recovery system was expanded to pensioners. Labor senator 42m spring looking for phone Watt told Senate estimates last night that the extra staff would need to take calls a day to answer the missed calls.
The committee also heard evidence about average wait times for calls to Centrelink. The average wait time is about 15 ohone, but some groups are forced to wait far longer.
Those trying to reach the Centrelink participation line wait an average of 38 minutes, the lookung of any phone line. Callers relating to employment, youth, and student services wait 30 minutes on average.
Those with a disability or illness-related call wait on average 28 minutes. How long in years do you want to finance the foor ex 51015202530 years.
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